Privacy policy and personal data protection

With this privacy and personal data protection policy, QUAL - INDÚSTRIA METALICA LDA. limited liability company, registered at the Commercial Registry Office under registration number 502.001.933, with share capital of €164,604.00 (one hundred and sixty-four thousand, six hundred and four euros), and head office at Rua da Cerciag, 645 Raso de Salgueiró, Zona Industrial EN 1 Norte, 3750-753, Águeda, hereinafter referred to as “QUAL”, aims to inform Customers/Users of QUAL's policies and procedures with regard to the collection, use, treatment and disclosure of any personal data transmitted directly by its Customers/Users or through third parties, through the use of the website operated by QUAL –

QUAL respects the privacy of its Customers/Users, and is committed to protecting the information it collects from them, as well as complying with the legal rules in force defined by the General Data Protection Regulation (GDPR).

Accessing and using the website, as well as subscribing to the services and products it makes available, imply the agreement, acceptance and binding of users to this privacy and data protection policy.


Who we are?

QUAL is a commercial company that operates in the civil locksmith industry and similar sectors, metallic structures, manufacturing, marketing, installation and maintenance of doors and glazing. QUAL is committed to protecting the personal data of Customers/Users of the products and services it offers, as well as the personal data of the respective holders in all situations in which personal data is collected and processed.


Need for this policy

Through this policy, it is intended to inform Customers/Users of the general rules for the processing of personal data, which are collected and processed in strict respect and compliance with the provisions of the legislation on the protection of personal data in force at any time, namely Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 ("GDPR"), as well as other legislation on this subject that is applicable or enters into force, in particular Law no. 2019, from the 8th of August.

QUAL is dedicated to matters relating to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that assist the respective holders of such personal data. .

QUAL honors the best practices in the field of security and protection of personal data, and has adopted the necessary technical and organizational measures to comply with the RGPD and guarantee that the processing of personal data is carried out in a lawful, fair, transparent manner and limited to the purposes authorized under the GDPR and other applicable legislation.

This Privacy and Data Protection Policy also intends to complete the provisions, in terms of protection and processing of personal data, provided for in the contracts that Customers/Users have established or will establish with QUAL, as well as the rules provided for in the terms and conditions that regulate the offer of the various services and that are duly publicized on our website.


Personal Data Security Measures

QUAL has always been concerned with ensuring the protection and security of the personal data made available to it. For this purpose, QUAL has implemented an internal security policy and compliance with these rules is an obligation for all those who legally access them, namely its employees. These rules and security measures are of a technical and organizational nature and aim to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.

Furthermore, third parties that, in the context of providing services, process the Customer/User's personal data in the name and on behalf of QUAL are obliged, in writing, to implement adequate technical and security measures that, at any time , meet the requirements set out in the RGPD and other legislation that may be applicable and aim to safeguard the rights of the data subject.

Within the scope of QUAL's internal security policy, all forms of collection of personal data online are encrypted and stored securely, and physical and logistical security measures have also been implemented. However, this action by QUAL does not dispense with the adoption of security measures by Customers/Users, especially with regard to the use of online personal defense systems (firewall, antivirus, anti-spyware, instruments for verifying the suitability of websites , etc.).


What is Personal Data

For the purposes of Article 4(1) of the RGPD, “Personal data means information relating to an identified or identifiable natural person (“data subject”); An identifiable person is considered to be identifiable, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, electronic identifiers or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”


Personal Data Processing

For the purposes of Article 4(2) of the RGPD, “Processing” means an operation or a set of operations carried out on personal data or on sets of personal data, by automated or non-automated means, such as such as the collection, recording, organisation, structuring, conservation, adaptation or alteration, retrieval, consultation, use, dissemination by transmission, dissemination or any other form of making available, comparison or interconnection, limitation , erasure or destruction.”


Who is Responsible for Treatment?

QUAL is responsible for processing personal data in accordance with the purposes and means of processing them at all times. For the purposes established in this policy or within the scope of the RGPD, if the holder of personal data needs to contact QUAL, he may do so through the email address xxxx or by written communication addressed to the company, to the registered office , whose address is: Rua da Cerciag, 645 Raso de Salgueiró, Zona Industrial EN 1 Norte, 3750-753, Águeda.


Is there a Data Protection Officer?

QUAL has appointed a data protection officer. You can contact QUAL's data protection officer, Manuel Santos, at the following email address: 


Types of Personal Data that can be Processed

Considering the activities carried out by QUAL, this entity processes the personal data necessary for the provision of services, supply of goods or in its social responsibility activities, processing personal data such as, for example, name, address, telephone number, e-mail address, citizen card number or tax identification number. The information collected may be greater or lesser depending on the information provided by the Customer/User.

With the exception of the obligation arising from compliance with a legal obligation, all data will be exclusively processed by QUAL only to the extent that they prove necessary for the development of its activity, also allowing the Customer/User to have access, for example, to specific functionalities of the services, suggestions and local information services.

Personal, traffic, geographic location, profile and/or consumption data may be processed for advertising purposes or disclosure of offers of goods or services by QUAL, if the respective holder of the personal data has authorized/consented to do so.

If there is prior consent from the Customer/User, this may be withdrawn at any time, without, however, the lawfulness of the treatment carried out based on prior consent being called into question. For the withdrawal of consent, you can use the email address: xxxx.


Circumstances of Processing by Subcontractors

Within the scope of the activities carried out, QUAL uses third parties to provide certain types of services that may imply access, by these entities, to the personal data of Customers/Users. When this happens, QUAL ensures that subcontractors comply with GDPR rules and other applicable legislation, as well as compliance with certain rules that are similar to our internal security policy. In the case of communication of personal data to other subcontracted entities, QUAL remains responsible for such personal data.


Destination of Personal Data

Personal data is intended only for QUAL or its group companies and may only be used by third parties for the purposes of complying with legal obligations.


Collection of Personal Data

QUAL only collects personal data by telephone, email, contractual means, through its website and always guaranteeing the prior consent of the holders of the personal data.

Please note that some personal data are essential for the execution of the contracts entered into and, in the event of their absence or insufficiency, they may jeopardize the provision of services or the supply of goods by QUAL.

The rules of this policy apply to holders of personal data who are not QUAL Customers/Users.

The personal data collected can be processed by computer and in an automated or non-automated way. QUAL ensures compliance with the RGPD and other applicable legislation. Personal data are stored in specific databases created for this purpose. Personal data will never be used for any purpose other than the one for which they were collected or for which consent was given by the data subject.



Generally speaking, the personal data collected are based on and are intended for the management of the contractual relationship, the provision of contracted services, the adequacy of services to the needs and interests of the Client/User, information and publicity actions.

As already explained, personal data may also be processed for the purposes of complying with legal obligations. The rules of this policy apply to holders of personal data who are not Customers/Users of QUAL.

If this is subject to consent by the Customer/User, QUAL may use the personal data provided by the holder for other purposes, such as for the purposes of social responsibility actions, sending complaints and suggestions, to publicize campaigns, promotions , advertising and news about QUAL's products and/or services, as well as carrying out market studies or evaluation surveys.


Conservation of Personal Data

The conservation and storage of personal data is necessarily related to the purpose for which the information was collected and processed.

Except in cases where there may be a legal obligation to maintain personal data, such personal data will only remain stored and preserved for the minimum period necessary for the purpose for which they were collected.


Transfer of Personal Data

QUAL does not transfer personal data and, if this eventually happens, it will do so in accordance with the RGPD and other applicable legislation. This, however, does not affect the exercise of the right to portability by the holder of personal data.


Your Rights and How to Enact Them

As the holder of personal data, QUAL guarantees you, at any time, the right to access, rectify, update, limit and erase your personal data (except for data that is indispensable for the provision of services or the supply of goods in that the contractual relationship still lasts), the right to oppose their use for commercial purposes by QUAL and to withdraw consent, as well as the right to data portability. All rights provided by law that the holder of Personal Data can exercise are provided by QUAL.


Last update date 28/01/2023.

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